Manual

payment, shipping, and return

*currently we only accept orders in Hong Kong.*

1. Bank Transfer

FPS ID (轉數快): 4159117

HSBC Hong Kong 滙豐銀行

Earth Rich Industries Limited
Bank account:817-233992-838

After transaction, please send the bank receipt to our email: earthrichhk@gmail.com

2. PayPal/Credit Card

You can use Visa, MasterCard, American Express or PayPal Account to check out, no charges are required.

How to enjoy free shipping?

Once you have placed (HKD$200 or above packs) and paid for the order, we will arrange the delivery by SF Express within 2 working days (We will pay for the delivery charge).

How about order less than HK$200?

If you purchase is less than HK$200, you may choose:

(1) SF Express ($30) when checkout, or

(2) self-pickup in Tsuen Wan warehouse

How long will the delivery take?

Once you place an order, we will delivery the goods by HK Post-Smart Post service within 3 working days

Generally you may receive the parcel by 1 working day after our delivery.

Returns Policy

We always strive to ensure customer satisfaction, we accept return for the following reasons:

    1. Damage or Defective Products
    2. There is a discrepancy between a received product and what was stated in the original order (including but not limited to product size and color).

Please contact us within 7 days counting from the day after the order arrives at the recipient’s address. We are willing to exchange the products, and pay for the delivery costs (return and resend cost).

We do not accept return if:

Due to the nature of different monitor settings and lighting problems, certain colors may appear slightly different in tone to their true coloring. We do not accept product return for color mismatch reason.

Any minor color difference varies from the product photos may be due to the lighting for photo shooting, the resolution of display monitor or personal perception is treated as normal conditions but not a quality issue, we are sorry that we do not accept the return.

Should any dispute arise, the decision of Earth Rich Industries Limited shall be final.

Other enquiries?

Please feel free to contact us for any enquiries

Contact us