1. Payment Method
Bank Transfer (HSBC Hong Kong)
Bank account: 817-233992-838 (Earth Rich Industries Limited)
After transaction, please send the bank receipt to our email: firstname.lastname@example.org
You can use Visa, MasterCard, American Express or PayPal Account to check out, no charges are required.
2. Orders and Delivery
We currently offer the delivery service to Hong Kong.
Once you have placed (HKD$200 or above packs) and paid for the order, we will arrange the delivery by HK Post-Smart Post service within 3 working days (We will pay for the delivery charge).
For more details on HK Smart Post Delivery Service, please refer to HK Post-Smart Post.
If you purchase less than HKD$200, you may choose:
(1) Pay HKD$15 for [HK Smart Post Delivery Service] (by Hongkong Post)
(2) SF Express (paid by receiver): please pay the delivery charge to courier.
3. Returns Policy
We always strive to ensure customer satisfaction, we accept return for the following reasons:
- Damage or Defective Products
- There is a discrepancy between a received product and what was stated in the original order (including but not limited to product size and color).
Please contact us within 7 days counting from the day after the order arrives at the recipient’s address. And we are willing to exchange the products, and pay for the delivery costs (return and resend cost).
Customers should note that due to the nature of different monitor settings and lighting problems, certain colors may appear slightly different in tone to their true coloring. We do not accept product return for color mismatch reason.
Any minor color difference varies from the product photos may be due to the lighting for photo shooting, the resolution of display monitor or personal perception is treated as normal conditions but not a quality issue, we are sorry that we do not accept the return.
Should any dispute arise, the decision of Earth Rich Industries Limited shall be final.
4. Third Party Links
The Site may include links to other websites or resources that are not operated or prepared by Earth Rich Industries Limited. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.